FAQ

Getting started is simple. Locate the "Sign Up" or "Register" button on our homepage. You'll be prompted to fill out a short registration form with some basic personal details, such as your name, email address, and date of birth. Create a secure password, select your preferred currency from options like USD, EUR, CAD, AUD, or NZD, and agree to the terms and conditions. Once submitted, you may need to verify your email address. After that, you're ready to make your first deposit and claim your welcome bonus!

We greet new players with a massive power-up for their first deposit. You can supercharge your gameplay with a 125% match bonus up to €/$300, plus 50 Free Spins on the popular Wild Cash slot. To activate this offer, simply make a minimum deposit of just €/$20. The bonus funds and free spins will be credited to your account automatically, giving you a huge advantage right from the start. It’s our way of saying thank you for joining the action at SpinSpace.

SpinSpace Casino periodically releases special promotions, which can include no deposit bonuses or free spins for our players. These offers are a fantastic way to try new games or score a win without making a deposit. The best way to stay informed about these exclusive codes is to subscribe to our promotional emails or regularly check our "Promotions" page. Keep an eye out, as these valuable offers are often time-sensitive and give you a risk-free chance at winning real money.

We offer a vast array of secure and convenient payment methods to suit every player. You can fund your account or cash out your winnings using traditional options like Visa, MasterCard, and Bank Wire Transfer. We also support modern e-wallets such as Skrill, Neteller, MuchBetter, and Mifinity, as well as prepaid solutions like PaySafeCard and Neosurf. For those who prefer cryptocurrency, we proudly accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Ripple (XRP). Our goal is to provide fast, flexible, and secure transactions.

Wagering requirements are a standard condition for casino bonuses. They represent the total amount you need to bet before your bonus funds and any associated winnings become withdrawable cash. For our Welcome Bonus, the requirement is 45 times the bonus amount (45x). For example, if you receive a €/$100 bonus, you would need to place bets totaling €/$4,500 (€/$100 x 45) to complete the requirement. It ensures fair play and allows us to continue offering such generous promotions.

Absolutely. SpinSpace Casino is fully optimized for a flawless mobile gaming experience. Our platform uses responsive design technology, meaning the website and all its games automatically adjust to fit the screen of any modern smartphone or tablet, whether it's an iOS or Android device. There's no need to download a separate app. Just open your favorite web browser, navigate to our site, log in, and you'll have instant access to hundreds of slots, table games, and live dealer options on the go.

We've partnered with the industry's most innovative and respected software developers to build a world-class game library. You’ll find blockbuster titles from giants like Pragmatic Play, Quickspin, Betsoft, and Yggdrasil. We also feature creative studios like Thunderkick, Wazdan, and Endorphina, ensuring a diverse and constantly updated selection of games. This powerful collaboration means you get access to top-tier graphics, engaging features, and fair, certified gameplay every time you log in.

The Know Your Customer (KYC) process is a crucial security measure and a requirement of our gaming license. Verifying your identity by submitting documents like a government-issued ID and proof of address helps us prevent fraud, protect minors, and ensure that withdrawals are sent to the correct person. It’s a one-time process that secures your account and maintains the integrity of our platform, ensuring a safe environment for all players.

Technical glitches are rare, but if you encounter one, the first thing to try is refreshing the page. This resolves most minor issues. If the problem persists, clear your browser's cache and cookies or try a different web browser. Our system is designed to protect your progress, so any bets made during a malfunction are typically voided and the stake returned to your balance. For any unresolved issues, our customer support team is available to help you troubleshoot immediately.

We are deeply committed to player welfare. We provide a suite of responsible gambling tools to help you stay in control of your gameplay. You can set personal limits on your deposits, wagers, and session times directly from your account profile. We also offer options for self-exclusion if you need to take a break. Our support team is trained to provide assistance and can direct you to professional organizations that offer guidance and support for problem gambling.

Your security is paramount. SpinSpace Casino employs advanced SSL (Secure Socket Layer) encryption technology—the same level of security used by major financial institutions—to protect all data transmitted between your device and our servers. This ensures that your personal information, financial details, and gameplay activity are kept strictly confidential and safe from unauthorized access. We adhere to rigorous data protection policies to guarantee your privacy and security at all times.

We're here to help whenever you need it. For immediate assistance, our Live Chat service is the fastest way to connect with a support agent. You can access it directly from our website for real-time solutions to your queries. For less urgent matters or if you need to send documents, you can reach our dedicated support team via email at support@spinspace.io. We also maintain this detailed FAQ section to provide instant answers to common questions around the clock.